Terms and Conditions

All prices are in New Zealand dollars and are correct at the time of publishing. They include all government taxes. 
Email us direct for our specials on direct and group bookings - [email protected]

 

A deposit of 20% of the booking total is required to secure a booking. This will be charged 24 hours after receiving the booking. We accept Visa or MasterCard and direct credit payments to either a New Zealand or Cook Islands based bank account.  Full payment will be charged 30 days from arrival.

Airport transfers we recommend KaiMani Shuttles can be booked through https://kaimanishuttles.com/ Alternatively you can hire a car and self-drive *links to rental car companies below. 
 

Check in time is 2.00pm on the first booked day. Please note the Cook Islands is over the dateline from most countries so please ensure you book from your arrival date not departure.  We can arrange an early check-in if availability allows, this needs to be pre-arranged. 
 

Check out time is 10.00am.  Late check outs are available to 6.00 pm at 50% of the daily rate for the room. Check out after this time will require another night to be booked and charged, so, please take this into account when booking your flights.

Cancellation Policy 
 

Cancellation advice must be received via email to [email protected] 
•    Cancellations made 30 days or more from arrival will be charged the deposit amount plus any processing fees. 
•    Cancellations made within 29 days of arrival will be charged the full amount of the stay. minus any nights resold. 
•    No shows and early departure will be charged full amount. 
•    Covid 19 Amendment – We will waive any amendment or cancellation fees for any new bookings that need to be changed or cancelled due to Government border restrictions or ill health resulting from Covid-19.

We highly recommend that guests take out Travel Insurance to cover any other unexpected eventualities that may prevent you from travelling.